APOLOGY SERVICE
Proxy Apology & Complaint Resolution
Leave the difficult conversations to the experts. Skilled negotiators guide every situation toward an amicable resolution.
What Is a Proxy Apology Service?
A proxy apology service provides experienced staff who apologize on your behalf to people you find difficult to face yourself. Whether it is reporting to a supervisor, apologizing to a business partner, expressing remorse to a spouse, or mediating a neighbor dispute — even in emotionally charged situations, our calm and sincere approach guides matters toward an amicable resolution. Seasoned negotiators accurately assess each situation and select the most effective strategy.
We handle apologies through in-person meetings, phone calls, and email — every communication channel is covered. We sign a confidentiality agreement, ensuring your request is never disclosed to any outside party. We take full responsibility through to follow-up support.
Professional
APOLOGY SERVICE
Every Apology Method Covered
In-person meetings, phone calls, and email — we handle apologies through every channel. We recommend the best approach for your specific situation.
Expert Negotiation Skills
Our skilled negotiators set emotions aside and deliver logical, sincere apologies. We aim for amicable resolutions every time.
Complete Confidentiality
Your request will never be disclosed to any outside party. Strict confidentiality ensures you can consult with peace of mind.
Common Concerns
Our professional stand-in service can solve these challenges.
There's Someone You Can't Apologize to Yourself
You have someone you can't talk to calmly because emotions run too high. Every face-to-face encounter turns into an argument, and you need a calm third party to deliver the apology on your behalf.
Caught in the Middle of a Workplace Dispute
You need to apologize to superiors or business partners for a subordinate's mistake, but you cannot handle it alone given your position. You want someone to accompany you as a senior figure or neutral third party.
Apology for an Affair or Infidelity
You want to offer a sincere apology to a partner or the other party's spouse over an affair, but you expect the situation to become highly emotional and find it difficult to go in person. You need a calm mediator.
Resolving Neighbor Disputes
You want to peacefully resolve issues with neighbors over noise, pets, garbage disposal, and other matters. You worry that talking directly will only make things more emotional and damage the relationship further.
Struggling with Complaint Handling
You are mentally exhausted from unreasonable customer complaints and persistent complainants, and you do not know how to handle them. You want to entrust the response to experts and lighten your burden.
Urgent Need to Repair Business Relationships
A delivery error or quality issue has damaged your relationship with a business partner. If nothing changes, you risk losing the contract — but you are unsure how to apologize in a way that restores trust.
Use Cases
Our stand-in services can be utilized in a wide variety of events and situations.
Workplace Apology Accompaniment
Our staff accompany you to apologize to business partners or superiors, acting as a senior manager or person in charge. We deliver calm, sincere responses with concrete improvement plans to resolve the issue.
Phone Apology on Your Behalf
We handle apologies and explanations by phone on your behalf. Using appropriate language and logical reasoning, we calm the other party's anger and work toward an amicable resolution.
Written Apology via Email or Letter
We draft and send apology letters, business documents, and emails. Using precise wording tailored to the situation, we convey sincerity and help restore the relationship.
Apology for an Affair or Infidelity
We deliver sincere apologies to the other party's spouse in affair and infidelity cases. Even in emotionally charged situations, we maintain calm and respectful communication.
Complaint Resolution on Your Behalf
We handle unreasonable complaints and persistent grievances from customers with composure. This significantly reduces the mental burden on your team and brings the issue to a close.
Neighbor Dispute Mediation
We step in as a neutral third party for neighbor disputes over noise, pets, and more. After hearing both sides, we propose a peaceful resolution and prevent escalation.
Social Media & Online Dispute Handling
We handle social media backlash and online defamation on your behalf. By crafting appropriate apology statements and managing posts, we work to resolve the situation quickly.
School & PTA-Related Apologies
We accompany you as a calm third party to address issues involving children or conflicts between parents. We guide the conversation toward a peaceful resolution without letting emotions escalate.
Recent Cases
* For privacy and confidentiality, specific event names are withheld; only service names are listed.
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Why Choose Family Romance
Japan's largest agency. Trusted quality.
Expert Negotiation Skills
Our seasoned negotiators handle every case with logic and sincerity, never swayed by emotion. From workplace issues to personal disputes, our experienced staff — who have resolved countless conflicts — identify the best possible solution. We maintain our own evaluation and ranking system to ensure top-quality performance, even in the most delicate apology situations.
In-Person, Phone & Email — All Covered
We handle apologies through every channel — in-person meetings, phone calls, email, and written documents. After analyzing the situation, we recommend the most effective approach and work toward an amicable resolution. Our office is staffed by experienced operators who select the ideal team member and provide tailored advice for each request.
Complete Confidentiality
We never disclose any details of your request to outside parties. Every staff member has signed a confidentiality agreement, and we enforce strict information security. You can consult with us confidently about sensitive matters such as affairs or business disputes. We also pair compatible staff members to handle complex cases through effective teamwork.
Transparent Pricing
Clear pricing: phone apologies from ¥10,000, in-person apologies from ¥20,000. We provide a detailed estimate in advance, and there are absolutely no hidden charges. Our service includes follow-up support for your peace of mind.
Service Lineup
Choose the best plan to suit your needs. We can also accommodate requests not listed here.
FEATURED SERVICES
In-Person Proxy Apology
From ¥20,000We accompany or stand in for you at in-person apology meetings with business partners, supervisors, and other parties. Taking on roles such as a senior manager, person in charge, or family member as needed, we deliver calm, sincere responses and present concrete improvement plans. Apology gift arrangement is also available.
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Phone Proxy Apology
From ¥10,000We handle phone apologies and explanations on your behalf. Acting as a parent, supervisor, or personal representative as the situation requires, we convey sincerity to the other party. With appropriate language and logical explanations, we ease anger and guide things toward an amicable resolution. Follow-up calls (¥5,000 per call) are also available.
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Proxy Apology for Affairs & Infidelity
From ¥20,000After an affair or infidelity is discovered, we deliver sincere apologies to the other party's spouse or related individuals on your behalf. Even in highly emotional situations, we serve as a calm and respectful third party. Both in-person and phone options are available. This is our most frequently requested category.
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Workplace & Business Proxy Apology
From ¥20,000We accompany or stand in for you in business apology settings — delivery delays, quality issues, ordering errors, and more — acting as a senior manager or person in charge. From explaining the cause to presenting improvement plans and reporting preventive measures, we provide end-to-end support to help restore the business relationship.
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Complaint Resolution Service
From ¥10,000We handle unreasonable complaints and persistent grievances from customers with composure on your behalf. This significantly reduces the mental burden on your staff and brings issues to a close. Ongoing support plans (monthly fee, inquire for details) are also available.
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Neighbor Dispute Mediation
From ¥15,000We step in as a neutral third-party mediator for neighbor disputes involving noise, pets, garbage disposal, parking, water leaks, and more. After carefully listening to both sides, we propose concrete and peaceful solutions to restore everyday tranquility.
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Affair & Infidelity Apologies
4-Party Meeting Accompaniment
From ¥20,000/personWe attend four-party discussions (including both spouses) following the discovery of an affair as a calm third party. We manage emotional situations and mediate to ensure the conversation moves forward constructively.
Phone Apology for Affairs & Infidelity
From ¥10,000We handle phone apologies to the other party's spouse or related individuals. Ideal when meeting face-to-face is not possible or when the parties are far apart. With calm and measured language, we convey sincerity and guide things toward a peaceful resolution.
Dispute Mediation & Relationship Repair
Parent Group Dispute Mediation
From ¥15,000We mediate delicate interpersonal conflicts within mothers' groups — misunderstandings, exclusion, clashing values — as a neutral third party. We work toward a peaceful resolution while also being mindful of the children's relationships.
School & PTA Proxy Apology
From ¥15,000We accompany you as a calm third party to apologize regarding children's issues or conflicts between parents. Whether explaining to the school, apologizing to other parents, or handling PTA-related disputes, we guide things toward a peaceful resolution without letting emotions escalate. Phone support is also available.
Start with a Free Consultation
Confidential — Nationwide — Free
Contact us via email, phone, or LINE. Anonymous consultations are welcome.
Pricing
Select a Service
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Estimated Total (excl. tax)
* Transportation and option fees are separate.
* Option details and pricing vary by service.
How It Works
Even if it is your first time using a proxy apology service, rest assured. From your initial inquiry to an amicable resolution, we provide careful support every step of the way.
Consultation
Contact us by email, phone, or LINE for a free consultation
Plan Proposal
We review your situation and recommend the best approach
Staff Selection
We select staff with the right negotiation skills for your case
Agreement
Pay after confirming the details — no hidden charges
Service Day
Expert negotiation skills guide every case to resolution
Client Testimonials
"Our business partner was furious over a major mistake by my subordinate, and I could not handle it alone. When a staff member accompanied me as my superior, they calmed the partner's anger with a composed and logical explanation and even presented a future improvement plan. As a result, the business relationship continued, and the partner praised us for our 'sincere response.'"
"After my affair was discovered, I needed to apologize directly to the other party's spouse, but I was too afraid of how emotional it would become. When I requested a phone apology, the staff member's sincere and calm language helped the other party settle down, and we were able to move things toward a peaceful resolution. I was truly saved by the expert choice of words."
"I was troubled by noise from the apartment above, and when I went to complain directly, the neighbor became hostile and the relationship hit rock bottom. When a mediator stepped in as a third party, they carefully listened to both sides and proposed a concrete solution — installing soundproof mats. Now we are back to exchanging greetings, and I have regained my peaceful daily life."
"I needed to prepare a written apology for a delivery delay, but I had no idea what wording would be appropriate. When I requested an apology letter, they produced a flawless document with a logical layout covering the cause, preventive measures, and a future schedule. The business partner replied, 'The thorough report put us at ease,' and it helped rebuild trust."
"A misunderstanding within our mothers' group led to me being completely shut out. Since our children are in the same class, I wanted to repair the relationship, but I was afraid that apologizing on my own would only make things worse. A third-party mediator stepped in, conveyed my apology, and cleared up the misunderstanding. Now the children can play together again, and I am so relieved."
Frequently Asked Questions
General Service Information
Can you handle any type of apology?
We handle a wide range of apologies and negotiations aimed at restoring human relationships — workplace apologies, affair-related apologies, neighbor dispute mediation, complaint resolution, and more. However, we cannot accept requests involving legal disputes, settlement negotiations, financial disputes, acting as a guarantor, or signing documents — anything that constitutes a legal action. Please feel free to share your situation with us first.
Will the other party find out it's a proxy?
Our staff naturally take on appropriate roles — the client's supervisor, acquaintance, associate, etc. — tailored to each situation. We never reveal to the other party that it is a proxy service. Through thorough pre-meeting briefings, we gain a detailed understanding of the relationships and background to ensure there is nothing unnatural.
How does this differ from hiring a lawyer?
A lawyer handles legal issues as a legal representative. Our service, on the other hand, focuses on apology accompaniment and proxy services aimed at restoring relationships and reaching amicable resolutions. We do not handle legal disputes, financial conflicts, settlement negotiations, guarantor roles, or any other legal actions. If your matter involves legal issues, we are unable to assist and recommend consulting a lawyer.
Can you handle legal disputes?
We cannot accept any requests involving legal disputes, settlement negotiations, financial conflicts, damage claims, acting as a guarantor, signing documents, or applying seals — anything that constitutes a legal action. Our service is strictly limited to apology accompaniment and proxy services aimed at restoring relationships and achieving amicable resolutions. If your matter involves legal issues, please consult a lawyer.
Pricing & Service Details
Can I know the price in advance?
Yes. After carefully reviewing the details of your request, we provide a clear estimate in advance. As a guideline, phone apologies start from ¥10,000 and in-person apologies from ¥20,000. Rest assured, no additional charges will ever exceed the quoted amount.
Can you handle urgent requests?
For phone-based apologies, we may be able to respond promptly depending on staff availability. In-person apologies require advance briefing, so the earliest we can arrange is the following day. For urgent matters, please call us first to discuss.
What if the issue isn't resolved?
We offer follow-up plans. We provide ongoing support as needed — progress-check calls after the apology, additional in-person meetings, and more. We observe the other party's reaction and recommend the best follow-up approach, so you can trust us to see it through to resolution.
Can I review the apology content in advance?
Yes. Whether for in-person meetings, phone calls, or email, you can review the apology approach, content, and wording in advance. We incorporate your wishes as fully as possible and suggest the most effective expressions from an expert's perspective. We adjust until you are completely satisfied.
Can you handle conflicts within a mothers' group?
Yes, we also handle mediation for conflicts within mothers' groups. These are delicate issues that can affect children's friendships, and we address them calmly as a neutral third party. We can visit in person to apologize or handle things by phone or email. With expert mediation, we peacefully resolve these issues that tend to become emotional between the parties involved.
Nationwide Coverage
We have registered staff in all 47 prefectures. We can arrange local staff even for regional events.
Kanto Area
Tokyo / Kanagawa / Chiba / Saitama / Ibaraki / Tochigi / Gunma
Kansai Area
Osaka / Kyoto / Hyogo / Nara / Shiga / Wakayama
Chubu Area
Aichi / Shizuoka / Gifu / Mie / Nagano / Niigata / Toyama / Ishikawa / Fukui
Kyushu & Okinawa Area
Fukuoka / Saga / Nagasaki / Kumamoto / Oita / Miyazaki / Kagoshima / Okinawa
Hokkaido & Tohoku Area
Hokkaido / Aomori / Iwate / Miyagi / Akita / Yamagata / Fukushima
Chugoku & Shikoku Area
Hiroshima / Okayama / Yamaguchi / Tottori / Shimane / Kagawa / Tokushima / Ehime / Kochi
Media Coverage
We have been featured in numerous TV shows, films, books, and international media.
FAMILY ROMANCE, LLC
Directed by Werner Herzog. Official selection at the Cannes Film Festival. Company founder Yuichi Ishii appeared as himself.
Rental x Family
A theatrical film based on Yuichi Ishii's book. Released nationwide in 2023. A widely discussed work depicting the reality of family-for-hire services.
The Human Rental Shop
A book by founder Yuichi Ishii (published by Tetsujinsha).
NHK
Featured on multiple programs across NHK General and NHK E. The social significance of stand-in services was introduced.
Nippon TV
Featured extensively on news and variety programs.
TBS
Covered in news and documentary programs. In-depth exploration of the social significance of stand-in services.
TV Asahi
Featured on talk shows and information programs. Up-close coverage of the reality of proxy apology services.
BBC / CNN
Covered by major international outlets including BBC, CNN, and Reuters. Attracted global attention as a uniquely Japanese stand-in culture.
FAMILY ROMANCE, LLC
Directed by Werner Herzog. Official selection at the Cannes Film Festival. Company founder Yuichi Ishii appeared as himself.
Rental x Family
A theatrical film based on Yuichi Ishii's book. Released nationwide in 2023. A widely discussed work depicting the reality of family-for-hire services.
The Human Rental Shop
A book by founder Yuichi Ishii (published by Tetsujinsha).
NHK
Featured on multiple programs across NHK General and NHK E. The social significance of stand-in services was introduced.
Nippon TV
Featured extensively on news and variety programs.
TBS
Covered in news and documentary programs. In-depth exploration of the social significance of stand-in services.
TV Asahi
Featured on talk shows and information programs. Up-close coverage of the reality of proxy apology services.
BBC / CNN
Covered by major international outlets including BBC, CNN, and Reuters. Attracted global attention as a uniquely Japanese stand-in culture.
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Friend for Hire
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Audience Stand-in
Also handling event-related trouble. Large-scale mobilization available.
Learn MoreImportant Notes
- 1Transportation costs are charged separately at actual cost (including accommodation for distant locations).
- 2Please refer to our cancellation policy for cancellation details.
- 3Staff cannot be selected by name in principle, but we will accommodate your preferences (age, gender, etc.).
- 4We cannot accept requests involving illegal activities or actions against public order and morals.
- 5We strictly observe confidentiality and will never disclose any details of your request to outside parties.
- 6Payment is accepted via bank transfer and credit card.
Free Consultation & Quote
Consultations are completely free and strictly confidential.
For urgent inquiries, please call us at {phone}.0120-949-341