HOSPITAL ESCORT SERVICE
Hospital Escort Service
Medical Visit Support for the Elderly
As a representative of our agency, we accompany your elderly family member to medical appointments. From transportation support to examination note-taking and pharmacy escort, we provide worry-free medical visit support.
Get a Free QuoteWhat Is the Hospital Escort Service?
This service provides staff to accompany your elderly family member to medical appointments as a representative of our agency. We support the entire hospital visit process — from transportation between home and hospital, to waiting room assistance, to pharmacy medication pickup.
"I'm worried about my elderly parent going to the hospital alone." "I'm not sure they understand the doctor's explanations correctly." "I want to accompany them but can't take time off work." Our specialized hospital escort staff addresses these concerns. We do not impersonate family members — we accompany as official representatives of our agency. We do not participate in any medical procedures or medical decisions.
During examinations, we can take notes on the doctor's explanations and report them to your family. We also handle medication pickup and prescription records. From fall prevention during transportation to monitoring during long wait times, we provide attentive care so elderly patients can visit the hospital with peace of mind.
Professional
Hospital Escort Service
代理人としての付き添い
家族としてのなりすましは行いません。代行会社の代理人として、通院時の移動・待合室での付き添い・薬の受け取りなどを正式にサポートいたします。
診察内容のメモ・報告
先生の説明をメモし、ご家族へ分かりやすくご報告します。お薬の処方内容や次回の予約日も記録。離れていても診察の内容を把握できる安心を提供します。無料です。
薬局同行・薬の受け取り
診察後の薬局での薬の受け取りにも同行いたします。処方薬の確認や薬剤師の説明を代わりにメモし、ご家族への情報共有を確実に行います。追加料金はかかりません。
Do You Have These Concerns?
Our hospital escort service resolves these concerns.
親が一人で通院していて心配
高齢の親が一人で病院に通っている。足腰が弱くなってきて病院までの移動が心配。付き添いたいが仕事を毎回休むわけにはいかない。
先生の説明を正しく理解できているか不安
耳が遠くなった親が、先生の話をきちんと聞き取れているか心配。検査結果や治療方針を正確に把握できていない可能性がある。誰か代わりにメモを取ってくれたら。
病院までの移動で転倒が心配
自宅から病院までの道のりに階段や坂道がある。バスの乗り降りも一人では不安。以前病院で転倒したことがあり、それ以来通院を嫌がるようになった。
長い待ち時間を一人で過ごすのが辛い
大きな病院は2〜3時間待つこともある。高齢の親が長時間一人で座って待つのは体力的にも精神的にもきつい。トイレや飲み物の確保も一人では大変。
薬の管理が不十分になっている
処方された薬を飲み忘れたり、飲み間違えたりしている様子がある。薬局での薬剤師の説明を理解しきれていないのではないか。薬の管理をサポートしてくれる人がほしい。
通院の頻度が増えて家族の負担が大きい
複数の科に通院しており、月に何度も付き添いが必要。仕事を休んで付き添うたびに申し訳なさを感じる親。家族にも限界があり、プロに頼みたい。
Hospital Escort Service Case Studies
Here are real examples of our hospital escort service in action.
Twice-monthly regular hospital visit accompaniment
Her 83-year-old mother living alone in a rural area visits internal medicine and orthopedics monthly. The daughter lives in Tokyo and couldn't return each time. As our agency's representative, we accompanied her to appointments with transportation support, waiting room monitoring, and doctor's note-taking. Pharmacy pickup and prescription content reporting were also included.
Weekly hospital escort (rehabilitation department)
His father needed weekly rehabilitation visits after a stroke. Both spouses work and couldn't accompany him weekly, so he was taking taxis alone, which raised fall concerns. Staff picked him up from home and provided total support — hospital transportation, check-in, waiting during rehab, and return home.
Escort for detailed examination at a university hospital
Her mother-in-law needed detailed examinations at a university hospital, requiring visits to multiple departments on the same day, and worried about getting lost in the large hospital. As a daughter-in-law she wanted to accompany but has her own chronic condition making long outings difficult. As our agency's representative, we accompanied the entire examination process, supporting check-in and navigation between departments.
4 hospital escorts per month with detailed reports
While living overseas and unable to return, his 85-year-old mother visits multiple departments for diabetes, hypertension, and cataracts. As a representative, we accompanied each appointment, providing detailed reports including doctor's notes, prescription lists, and next appointment dates via email for real-time monitoring from overseas.
Recent Cases
* For privacy and confidentiality, specific event names are withheld; only service names are listed.
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Use Cases
Accompanying Regular Monthly Hospital Visits as a Representative
Do you face these challenges?
Your elderly parent visits the hospital several times monthly, but taking time off work each time has reached its limit. Letting them go alone raises fall and navigation concerns. You're also unsure they accurately understand the doctor's explanations.
Family Romance Hospital Escort Service
As our agency's representative, we accompany regular hospital visits. We provide comprehensive support — home-to-hospital transportation, waiting room monitoring, note-taking during examinations, and pharmacy medication pickup. Examination details are reported to your family, enabling accurate health monitoring from afar.
Full-Process Escort for Examinations at University & General Hospitals
Do you face these challenges?
Detailed examinations at large hospitals require visiting multiple departments, making in-hospital navigation alone very challenging. Getting lost in the vast facility and enduring long wait times alone are enormous burdens for the elderly.
Family Romance Hospital Escort Service
As a representative, we accompany the entire examination process at university and general hospitals. We support check-in and navigation between departments, monitor during long wait times, and take preliminary notes on results. Even for sessions exceeding 5 hours, you can leave it to us with confidence.
Continuous Support for Post-Surgery & Post-Stroke Rehabilitation Visits
Do you face these challenges?
Frequent rehabilitation visits are needed after surgery or stroke, but each accompaniment is a major burden for the family. Interrupting rehabilitation delays recovery, so continuous medical visit support is essential.
Family Romance Hospital Escort Service
We accompany regular rehabilitation visits with comprehensive support — transportation, waiting during sessions, and return home. Continuity is key to recovery. We support safe hospital visits on behalf of your family and boost rehabilitation motivation.
Detailed Hospital Visit Reports for Family Overseas or Far Away
Do you face these challenges?
You're stationed overseas or living far away and can't accompany your parent to the hospital. When asked by phone, they only say "I'm fine," and you can't tell their true health condition. You want accurate information after every appointment.
Family Romance Hospital Escort Service
When family members are far away, we provide detailed reports via email or message after every appointment — examination details, prescriptions, and next appointment dates. Real-time health management is possible even from overseas. Coordination with the family doctor proceeds smoothly.
Why Choose Family Romance
Free Examination Notes & Reports
We take notes on the doctor's explanations on the spot and report clearly to your family after the appointment. Medication changes, test results, and next appointments are also recorded. We deliver the reassurance of accurate medical information from afar, free of charge.
Accompaniment as an Official Representative
We do not impersonate family members. As official representatives of our agency, the accompaniment is legally sound. We do not participate in medical procedures or decisions, focusing solely on accompaniment, transportation support, and information recording.
Medical Visit Support Across All 47 Prefectures
With over 5,000 staff members nationwide, hospital and clinic escorts in rural areas are handled by locally based staff. Even if your family is overseas, you can entrust domestic medical visit support to us.
Free Pharmacy Escort for Medication Pickup
We accompany pharmacy medication pickup after appointments at no additional cost. Pharmacist explanations are noted and medication handbook management is supported. Prescription information is shared with your family, assisting with medication management.
Start with a Free Consultation
If you have concerns about hospital visits for your elderly family member, contact us for a free consultation via email, phone, or LINE. Anonymous inquiries are welcome.
Pricing Plans
Per staff, up to 3 hours | Extension ¥1,667/30min
Price Simulator
Estimated Total
Base
* Transportation, ticket costs, and other expenses are charged separately.
* Please contact us for an official quote.
How It Works
First-time users can feel at ease. Our dedicated staff will support you confidentially from inquiry to service day.
Consultation
Contact us via email, phone, or LINE
Plan Proposal
We propose the best plan and provide a quote
Staff Selection
Photo confirmation available We select the best match
Contract
Payment after confirmation No hidden fees
Service Day
Our professional staff delivers flawless service
Client Testimonials
“They accompanied my mother to the hospital. While it's accompaniment as an agency representative, they thoroughly note and share the doctor's words, so I can track treatment status from afar. My mother also seems much more at ease than sitting alone in the waiting room.”
“I've arranged hospital accompaniment for my father-in-law. The hospital sometimes has 2+ hour wait times, so I was worried about leaving him alone. Just having the escort sitting beside him seems to help him stay calm.”
“This is my second time using the service. The same person came as last time, so my wife felt comfortable during her checkup. The accurate examination reports are very helpful.”
Frequently Asked Questions
Can you accompany my parent to the hospital in place of family?
We do not impersonate family members. This is a formal accompaniment service as representatives of our agency. We introduce ourselves to the hospital as "escort service representatives." We do not participate in medical procedures or medical decisions (such as signing surgical consent forms).
Is the examination note-taking really free?
Yes, there is absolutely no additional charge. We take notes on the doctor's explanations, medication changes, test results, and next appointment dates, and report to your family. Reports via email or messaging are also available.
Can you accommodate long examinations at university hospitals?
Yes, we can accommodate this. The base rate is ¥12,000 for 3 hours, with extensions at ¥2,500 per 30 minutes beyond that. We have extensive experience with 5-6 hour examinations.
Are there restrictions on which hospitals you can escort to?
There are no restrictions. We can escort to any medical facility — family clinics, general hospitals, university hospitals, etc. We cover medical facilities across all 47 prefectures.
Can I request pharmacy pickup only?
We generally recommend using this alongside hospital visit accompaniment. Pharmacy escort is provided free as part of the hospital escort service. If you wish for pharmacy pickup only, please feel free to consult with us.
Can you sign surgical consent forms?
We regret that we cannot handle actions involving medical decisions, such as signing surgical consent forms. Per our terms, participation in medical procedures/decisions and signing/stamping official documents is not permitted. We provide accompaniment, transportation support, and information recording only.
Nationwide Coverage
We have registered staff in all 47 prefectures. We can arrange local staff anywhere in Japan.
47
Prefectures Covered
5,000+
Registered Staff
Kanto Area
Tokyo / Kanagawa / Chiba / Saitama / Ibaraki / Tochigi / Gunma
Kansai Area
Osaka / Kyoto / Hyogo / Nara / Shiga / Wakayama
Chubu Area
Aichi / Shizuoka / Gifu / Mie / Nagano / Niigata / Toyama / Ishikawa / Fukui
Kyushu & Okinawa Area
Fukuoka / Saga / Nagasaki / Kumamoto / Oita / Miyazaki / Kagoshima / Okinawa
Hokkaido & Tohoku Area
Hokkaido / Aomori / Iwate / Miyagi / Akita / Yamagata / Fukushima
Chugoku & Shikoku Area
Hiroshima / Okayama / Yamaguchi / Tottori / Shimane / Kagawa / Tokushima / Ehime / Kochi
Media Coverage
We have been featured in numerous TV shows, films, books, and international media.
FAMILY ROMANCE, LLC
ヴェルナー・ヘルツォーク監督作品。カンヌ国際映画祭公式上映。代表・石井裕一が本人役で出演。
レンタル×ファミリー
石井裕一の著書を原作とした劇場映画。2023年全国公開。家族代行の実態を描いた話題作。
人間レンタル屋
代表・石井裕一の著書（鉄人社刊）。
NHK
NHK総合・Eテレなど複数の番組で特集。代行サービスの社会的意義が紹介されました。
日本テレビ
情報番組やバラエティ番組で多数取り上げられています。
TBS
報道番組やドキュメンタリーで取材。代行サービスの社会的意義を深掘り。
テレビ朝日
ワイドショーや情報番組で特集。代行の実態に密着した企画が話題に。
BBC / CNN
BBC、CNN、ロイターなど海外主要メディアでも報道。日本独自の代行文化として世界的に注目。
FAMILY ROMANCE, LLC
ヴェルナー・ヘルツォーク監督作品。カンヌ国際映画祭公式上映。代表・石井裕一が本人役で出演。
レンタル×ファミリー
石井裕一の著書を原作とした劇場映画。2023年全国公開。家族代行の実態を描いた話題作。
人間レンタル屋
代表・石井裕一の著書（鉄人社刊）。
NHK
NHK総合・Eテレなど複数の番組で特集。代行サービスの社会的意義が紹介されました。
日本テレビ
情報番組やバラエティ番組で多数取り上げられています。
TBS
報道番組やドキュメンタリーで取材。代行サービスの社会的意義を深掘り。
テレビ朝日
ワイドショーや情報番組で特集。代行の実態に密着した企画が話題に。
BBC / CNN
BBC、CNN、ロイターなど海外主要メディアでも報道。日本独自の代行文化として世界的に注目。
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Important Notes
- 1This service is intended for elderly daily life support and welfare monitoring.
- 2Use for illegal activities or purposes contrary to public order and morals is prohibited.
- 3We may decline certain requests depending on the content.
- 4Please consult with us in advance regarding photographing staff or posting on social media.
- 5Meal costs, transportation fees, prescription charges, etc. are borne by the client.
- 6We strictly observe confidentiality obligations and manage client information with the utmost care.
- 7Last-minute changes on the day of service (additional staff, time extensions, etc.) may not be accommodable.
- 8For distant locations requiring transportation or accommodation, actual expenses will be charged separately.
- 9For cancellations or schedule changes due to unavoidable circumstances, please contact us as early as possible.
- 10Clothing requests are accepted free of charge. However, as outfits are staff members' personal belongings, some requests may not be fulfillable.
Free Consultation & Quote
Consultations are completely free and strictly confidential.
For urgent inquiries, please call us at {phone}.0120-949-341