PRODUCT TESTER
New Product Tester Service
Supporting Consumer Evaluation of All Product Types
Target consumers actually trial and evaluate new products across every genre, from electronics and daily goods to toys and outdoor equipment. We collect multi-faceted feedback on usability, design, functionality, price fairness, and unboxing experience to enhance product completeness before launch. We also support at-home usage tests, delivering authentic evaluation data from real daily life settings.
Get a Free QuoteWhat Is Our New Product Tester Service?
Family Romance's new product tester service arranges consumer trial evaluations for new products in every category beyond food and cosmetics. We handle a wide range of products including electronics, daily goods, stationery, apparel, and toys.
Testers are selected to match the target user profile of the product. With fine-grained criteria including age, gender, lifestyle, and purchasing behavior, you obtain honest evaluations from consumers close to your actual buyers.
We collect evaluation data at every consumer touchpoint, from usability, design, functionality, and price fairness to the unboxing experience. We also support comparative testing against competitor products, enabling objective verification of product competitiveness.
Professional
New Product Tester
Flexible Arrangement System for All Product Categories
We arrange optimal consumer testers from across Japan regardless of industry or genre, including electronics, daily goods, accessories, apparel, stationery, toys, and outdoor equipment
High-Accuracy Evaluations Through Target-Matched Selection
You can specify multiple detailed criteria including age, gender, occupation, living environment, purchasing tendencies, and life stage to carefully select individuals close to your product's persona
Collecting Multi-Faceted Evaluations from Unboxing to Long-Term Use
We capture evaluation data at every touchpoint, from the first impression upon opening the package to durability and usability felt during daily use
Are You Facing These Challenges?
For businesses struggling with arranging new product testers
Cannot predict market reaction from internal evaluation alone
There are usability issues and pain points that developers cannot notice, and addressing them only after post-launch review feedback is too late.
Want evaluations matching the target demographic's real lifestyle
You want to understand how actual users use the product in daily life, but lab-environment testing alone cannot reveal real-life usage experience.
No objective comparison data against competitor products
You want to compare your product's strengths and weaknesses against competitors, but lack the internal setup for blind testing under fair conditions.
Want to verify the unboxing experience too
Verification of the overall purchase experience is insufficient, including not just the product itself but the impression upon opening the box and clarity of instructions.
Recruiting test monitors takes too long
You are recruiting testers through your website and social media, but it takes weeks to gather enough, impacting your development schedule.
Cannot reach specific demographics like seniors or parents
For testing senior-oriented products or childcare items, securing personnel of the relevant age group or life stage is challenging.
New Product Tester Case Studies
Real examples from businesses that have used our service
Usage test of new food processor by homemakers
Conducted a one-week at-home usage test of a new food processor with 20 homemakers aged 30s-50s. Evaluated 15 criteria from daily-use perspectives including operability, ease of cleaning, storage convenience, recipe book practicality, and noise level. Some monitors were also asked to record video of usage scenes to visualize operational difficulties.
Writing feel and design evaluation of 3 new ballpoint pen series
Conducted a comparison test of 3 ballpoint pens with 30 participants (15 college students, 15 working adults). Evaluated 5 criteria: writing comfort, ink drying speed, grip feel, design, and portability. Comparison tests with popular products from 2 competitors were also conducted simultaneously under blind conditions for fair data collection.
Safety and usability test for newborn baby carrier
Arranged a 2-week usage test with 15 mothers caring for babies aged 0-6 months. Collected evaluations from real parenting scenarios including ease of wearing, baby posture stability, shoulder/back strain, breathability, and convenience when going out. Couple usage-switching tests were also conducted.
Setup and usability test for new tent
Conducted a new tent setup test with 20 participants (10 camping beginners, 10 experienced campers). Evaluated assembly time, clarity of instructions, wind resistance, living space comfort, and ease of takedown. An overnight camping test was also conducted to collect real data on sleeping temperature and condensation conditions.
Recent Cases
* For privacy and confidentiality, specific event names are withheld; only service names are listed.
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Use Cases
Consumers use pre-launch products to identify areas for improvement
Are you facing these challenges?
Internal prototype evaluation is complete, but you cannot predict what complaints or requests will emerge when actual consumers use it daily. You want to prevent negative post-launch reviews.
Family Romance's Solution
Family Romance arranges testers from your target demographic for actual trials at home or in real usage environments. We collect multi-faceted evaluation data on operability, design, and durability, specifically identifying points for improvement before launch.
Clarify your strengths through side-by-side comparison with competitors
Are you facing these challenges?
You lack quantitative and objective data backing up where your product excels compared to competitors, and your sales materials and promotional appeal points continue to lack sufficient persuasiveness.
Family Romance's Solution
We arrange testers to compare your products against competitors under blind conditions. Through careful comparative evaluation across multiple criteria including usability, quality perception, and value, we provide objective data proving your product's clear advantages with numbers.
Verify the entire user experience and improve usability
Are you facing these challenges?
The experience from opening the package to actually starting to use the product has not been sufficiently verified. You are concerned whether instructions are clear and setup is easy enough.
Family Romance's Solution
Recording begins from the moment a tester first picks up the product. We provide detailed reports on stumbling points during each phase — unboxing, setup, first use, and daily use — and propose specific UX improvement measures.
Actual seniors verify product usability for elderly users
Are you facing these challenges?
You are developing senior-oriented products, but verification from the elderly perspective is insufficient as the development team is primarily young. You want actual seniors to use the product to identify operability issues.
Family Romance's Solution
We arrange target-matched testers from our registered staff in their 60s to 80s. We verify products using senior-specific evaluation criteria including text size, button accessibility, weight, and clarity, extracting universal design improvement points.
Why Choose Family Romance
Supporting All Products from Electronics to Accessories
We support all product categories beyond food and cosmetics. We arrange optimal testers regardless of industry or genre, including electronics, daily goods, stationery, apparel, toys, sports equipment, outdoor gear, and baby products.
Optimal Selection from Diverse Registered Testers
From over 5,000 registered staff nationwide, we precisely select testers using diverse criteria including age, gender, occupation, lifestyle, and family composition. We swiftly arrange personnel matching your product's target persona.
Authentic Usage Evaluation in Real Living Environments
Beyond venue testing, we support at-home usage tests of up to 8 weeks. We collect data from real usage environments that cannot be obtained in a lab, including operability, usability, durability, and storage convenience in daily life.
Thorough Management of Unreleased Product Information
We accommodate NDA (non-disclosure agreement) signing with testers upon request. Information management including photo prohibition and SNS posting restrictions for unreleased products is available. Feel confident entrusting pre-launch product testing to us.
Contact Us for New Product Tester Services
We will propose the optimal tester plan tailored to your product genre and testing objectives.
Pricing Plans
Per staff, up to 2 hours | Extension ¥2,500/30min
Option Price List
| Option | Unit Price | Unit |
|---|---|---|
| Detailed Report Creation | ¥3,000 | / person |
| Photo & Video Documentation | ¥2,000 | / person |
| SNS & Review Posting | ¥3,000 | / person |
| Extension (per 30 min) | ¥2,500 | / person |
Price Simulator
Estimated Total
Base
* Transportation, ticket costs, and other expenses are charged separately.
* Please contact us for an official quote.
How It Works
First-time users can feel at ease. Our dedicated staff will support you confidentially from inquiry to service day.
Consultation
Contact us via email, phone, or LINE
Plan Proposal
We propose the best plan and provide a quote
Staff Selection
Photo confirmation available We select the best match
Contract
Payment after confirmation No hidden fees
Service Day
Our professional staff delivers flawless service
Client Testimonials
“We used the service for a new product usability test. From actual user perspectives, we received many observations that internal testing never surfaced, such as "this part of the instructions is confusing" and "the button placement makes it hard to press." This directly led to instruction manual improvements.”
“We requested a monitor test for daily goods. The one-month usage reports provided opinions unique to long-term use, such as durability and daily inconveniences, which were very helpful. It reveals aspects that short-term testing alone cannot capture.”
“I was impressed by how thorough the reports from monitors were. Some even reported defect locations with photos, and the data is fully usable for quality improvement purposes.”
Frequently Asked Questions
Can you arrange testers for any genre of product?
Yes. We support all categories beyond food and cosmetics, including electronics, daily goods, stationery, apparel, toys, sports equipment, and outdoor gear. Please feel free to consult with us.
How many weeks can at-home usage tests last?
We support at-home usage tests of up to 8 weeks. For durability tests or long-term evaluations spanning seasons, we flexibly design plans to meet your needs.
Do we need to provide the test products ourselves?
Yes, test products must be provided by the client. You can ship products for the number of monitors or deliver them directly to the test venue.
Who bears the cost of product damage during testing?
Wear and damage within normal usage is treated as part of the test, and no charges are made to monitors. Except for intentional damage, costs are borne by the company providing the products.
Can video recording of usage scenes be requested?
Yes. We offer usability video reports that record product operation on video. Visualizing actual stumbling points on film is highly effective for identifying areas for improvement.
Can you arrange testers for children's products?
Yes, we can. With the condition of parental accompaniment, we arrange testers for children's toys and school supplies. In addition to observing children's reactions, parents also participate in evaluating safety and usability.
Nationwide Coverage
We have registered staff in all 47 prefectures. We can arrange local staff anywhere in Japan.
47
Prefectures Covered
5,000+
Registered Staff
Kanto Area
Tokyo / Kanagawa / Chiba / Saitama / Ibaraki / Tochigi / Gunma
Kansai Area
Osaka / Kyoto / Hyogo / Nara / Shiga / Wakayama
Chubu Area
Aichi / Shizuoka / Gifu / Mie / Nagano / Niigata / Toyama / Ishikawa / Fukui
Kyushu & Okinawa Area
Fukuoka / Saga / Nagasaki / Kumamoto / Oita / Miyazaki / Kagoshima / Okinawa
Hokkaido & Tohoku Area
Hokkaido / Aomori / Iwate / Miyagi / Akita / Yamagata / Fukushima
Chugoku & Shikoku Area
Hiroshima / Okayama / Yamaguchi / Tottori / Shimane / Kagawa / Tokushima / Ehime / Kochi
Media Coverage
We have been featured in numerous TV shows, films, books, and international media.
FAMILY ROMANCE, LLC
ヴェルナー・ヘルツォーク監督作品。カンヌ国際映画祭公式上映。代表・石井裕一が本人役で出演。
レンタル×ファミリー
石井裕一の著書を原作とした劇場映画。2023年全国公開。家族代行の実態を描いた話題作。
人間レンタル屋
代表・石井裕一の著書（鉄人社刊）。
NHK
NHK総合・Eテレなど複数の番組で特集。代行サービスの社会的意義が紹介されました。
日本テレビ
情報番組やバラエティ番組で多数取り上げられています。
TBS
報道番組やドキュメンタリーで取材。代行サービスの社会的意義を深掘り。
テレビ朝日
ワイドショーや情報番組で特集。代行の実態に密着した企画が話題に。
BBC / CNN
BBC、CNN、ロイターなど海外主要メディアでも報道。日本独自の代行文化として世界的に注目。
FAMILY ROMANCE, LLC
ヴェルナー・ヘルツォーク監督作品。カンヌ国際映画祭公式上映。代表・石井裕一が本人役で出演。
レンタル×ファミリー
石井裕一の著書を原作とした劇場映画。2023年全国公開。家族代行の実態を描いた話題作。
人間レンタル屋
代表・石井裕一の著書（鉄人社刊）。
NHK
NHK総合・Eテレなど複数の番組で特集。代行サービスの社会的意義が紹介されました。
日本テレビ
情報番組やバラエティ番組で多数取り上げられています。
TBS
報道番組やドキュメンタリーで取材。代行サービスの社会的意義を深掘り。
テレビ朝日
ワイドショーや情報番組で特集。代行の実態に密着した企画が話題に。
BBC / CNN
BBC、CNN、ロイターなど海外主要メディアでも報道。日本独自の代行文化として世界的に注目。
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Group Interview Attendance Service
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In-Store Sampling Service
¥10,000〜 / 3hrsWhat Is Our In-Store Sampling Service?
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Restaurant Review Service
¥12,000〜What Is Our Restaurant Review Service?
Important Notes
- 1Test products must be provided by the client (quantities for the number of monitors are required).
- 2Same-day extensions are generally not accepted. Please allow ample time when making your reservation.
- 3For at-home usage tests, shipping costs for products to monitors will be charged separately at actual cost.
- 4NDA (non-disclosure agreement) arrangements are available upon request.
- 5Product wear and damage from normal use is treated as part of the test, and no charges are made to testers.
- 6For venue tests, tester transportation costs will be settled at actual expense. Please acknowledge this in advance.
- 7Evaluation reports are delivered within 5-7 business days after test completion.
- 8For tests involving video recording, testers will be asked to sign a separate filming consent form.
- 9SNS posting prohibition of product photos during the test period can also be addressed through NDA agreements.
- 10Dress code requests are accepted free of charge. However, as outfits are staff's personal clothing, some requests may not be accommodated.
Free Consultation & Quote
Consultations are completely free and strictly confidential.
For urgent inquiries, please call us at {phone}.0120-949-341