SERVICE FLOW
How It Works
We provide our services with thorough consultation and preparation so that even first-time customers can feel at ease.
7 Steps for Peace of Mind
Contact Us
Available 24/7, 365 days a year
Phone
0120-949-341
Toll-free, 24-hour support
Website
Via our contact form
24-hour reception with prompt reply
If you are considering a request, please feel free to contact us via our phone line or the contact form on our website. Our specialized operators will assist you courteously.
If you cannot reach us by phone: Phone lines may be busy at times. In that case, please try again later or contact us through our website.
Content Hearing
Confirming the details of your request
Our specialized staff will confirm the details of your request. An order form will be sent from our staff to the email address you provided in your inquiry.
Main Items to Fill In
When ID Verification Is Required
For the following services, we require a copy of the client's identification document to prevent criminal misuse.
- Family stand-in services (father, mother, husband, wife, etc.)
- Apology stand-in service
- Other services deemed necessary by our company
Quotation
Presented with transparent pricing
Based on the order form you completed, we will send you a quotation for the service fees. Please review it at your convenience.
Transparent Pricing
Our quotations include a detailed breakdown, so the cost per person for each service is clearly stated.
Flexible Adjustments
If the quote doesn't fit your budget, we can make adjustments such as reducing service hours or the number of staff. Please feel free to consult with us anytime.
Contract (Full Prepayment)
Payment of service fees
The quotation includes bank transfer details. Please confirm the amount and complete payment within the designated deadline.
Full Prepayment
Contract is finalized after payment confirmation
Free Cancellation Before Payment
No cancellation fee before payment
Cancellation After Payment
Handled per cancellation policy
For details, please see our Cancellation Policy.
Staff Selection & Photo Delivery
Selecting the best staff from over 5,000 nationwide
We will arrange staff matching the requirements you specified in the order form. We have over 5,000 registered stand-in staff nationwide, including many experienced professionals.
Services with Photo Provided
- Wedding proxy attendance
- Family stand-in (father, mother, husband, wife, etc.)
- Friend stand-in
- Partner stand-in (rental boyfriend/girlfriend, etc.)
- Other small-group services requiring appearance confirmation
Services without Photo
- Audience stand-in (large-scale events)
- Other services not requiring appearance confirmation
If a staff member happens to be someone you know, we will promptly replace them with another staff member, so please rest assured.
Detailed Consultation
Ongoing coordination until the day of service
We will work together with you on additional details or changes to the request until the day of service.
Thorough Pre-Confirmation
To ensure flawless service delivery, we may ask additional questions if any information is missing. We appreciate your cooperation.
Reliable Management System
Our entire team will support you with our proven track record and experienced management system, so you can feel confident on the day of service.
Day of Service
Service performed at the designated time and place
On the day of service, our stand-in staff will carry out their duties according to your order. They will arrive well before the start time to prepare.
About Contact on the Day
Cases requiring meetup with client
Our staff may contact you on the day. Please note that calls will be made from a private number, so please ensure your phone is set to accept private/blocked calls in advance.
Cases not requiring meetup
Unless otherwise specified, we will not contact you.
If a pre-meeting is needed: It is also possible to meet with you beforehand on the day for a briefing before proceeding. Please feel free to discuss the day's arrangements with us.
Thorough Privacy Protection
Non-Disclosure Agreement (NDA)
We strictly protect the details of all client requests. We have signed rigorous non-disclosure agreements with all staff, and the disclosure of any acquired information to third parties or posting on social media is strictly prohibited.
Violations result in immediate contract termination, claims for damages, and legal action.
Personal Information Handling
Your personal information is stored for a set period after service completion and then deleted. Staff assigned on the day are required to delete all emails received and photos taken for the assignment by the end of the same day.
View Privacy PolicyCustomer Testimonials
Free Consultation & Quote
Consultations are completely free and strictly confidential.
For urgent inquiries, please call us at {phone}.0120-949-341