PAPERWORK SUPPORT SERVICE
Paperwork Escort Support
Administrative Assistance for the Elderly
We support visits to government offices, banks, insurance companies, and more. From document filling assistance to organizing explanations at service counters, leave it to us with confidence.
Get a Free QuoteWhat Is the Paperwork Escort Support Service?
This service provides staff to accompany your elderly family members to various administrative procedures, assisting with document filling and organizing explanations from service counter staff. We stand by their side so they can handle procedures independently.
"The pension paperwork is too complex to understand." "Going to the bank alone is nerve-wracking." "They keep forgetting insurance renewal deadlines." We address these concerns. Note that we cannot perform proxy applications for public procedures or sign/stamp official documents on behalf of others. This service is strictly for escort support and document filling assistance.
We can accompany them to government offices, banks, post offices, insurance companies, mobile phone shops, and any other service counter. We break down explanations from counter staff into easy-to-understand terms and review documents together. After completing procedures, we report to your family to prevent important deadlines from being missed.
Professional
Paperwork Escort Support Service
窓口への同行サポート
役所・銀行・保険会社などあらゆる窓口に同行いたします。窓口担当者の説明をご本人に分かりやすく伝え、スムーズな手続きをサポートします。
書類記入のお手伝い
複雑な申請書や届出書の記入をサポートいたします。どこに何を書くべきかを一緒に確認しながら、ご本人が記入できるようお手伝いします。代筆は行いません。
手続き内容のご家族報告
手続き完了後に、どのような手続きを行ったか、次回必要な対応は何かをご家族へ報告します。重要な手続きの期限管理にもお役立ていただけます。
Do You Have These Concerns?
Our paperwork escort service resolves these concerns.
手続き書類が複雑で理解できない
年金、保険、税金——高齢の親にとって複雑な書類は大きな負担。小さな文字、専門用語、何枚もの書類に困惑している。書き間違いで再提出になることも多い。
窓口での説明が聞き取れない
耳が遠くなり、窓口担当者の説明が聞き取れない。何度も聞き返すのが申し訳なく、分からないまま帰ってきてしまうことがある。結局手続きが完了していない。
一人で窓口に行くのが不安
以前は配偶者と一緒に手続きに行っていたが、今は一人。複雑な手続きを一人でこなす自信がない。誰かが隣にいてくれるだけで安心なのに。
手続きの期限を忘れてしまう
保険の更新、住民税の支払い、各種届出の期限を忘れてしまい、期限切れになることが増えた。催促の通知が届いて初めて気づくことも。誰かが管理してくれたら。
家族が付き添う時間が取れない
平日しか開いていない役所や銀行に付き添うには仕事を休む必要がある。手続きのたびに有給を取るのは限界。かといって親を一人で行かせるのは不安。
携帯電話や通信の手続きが分からない
携帯電話の契約変更やインターネットの手続きが分からない。ショップに行っても説明されるプランが複雑で、不要なオプションに加入してしまったことも。
Paperwork Escort Support Case Studies
Here are real examples of our paperwork escort support service in action.
年金事務所への同行サポート
81歳の母が年金の受給手続きの変更が必要になったが、書類が複雑で一人では対応できない状況。娘は遠方在住で平日に帰省が困難でした。スタッフが年金事務所に同行し、必要書類の確認・記入のサポート・窓口担当者の説明を分かりやすく伝える役割を担いました。
銀行での口座手続き同行
認知機能が低下してきた父が、銀行での各種手続きに苦労している。通帳の再発行、振込手続き、定期預金の解約など、平日に対応が必要な手続きが溜まっていました。スタッフが銀行に同行し、窓口でのやり取りをサポート。書類記入の補助も行いました。
保険の更新・見直し手続きへの同行
義母が加入している保険の更新時期が来たが、保険会社からの書類が複雑で理解できない。不要な特約が付いている可能性もあり、内容を一緒に確認してほしいとのご依頼。スタッフが保険会社の窓口に同行し、担当者の説明を義母に分かりやすく伝えるサポートを行いました。
役所・銀行・携帯ショップの手続き同行（月2回）
一人暮らしの母に溜まった各種手続きを順番に片付けるために依頼。住民税の支払い、マイナンバーカードの更新、携帯電話の料金プラン変更など、多岐にわたる手続きに月2回ペースで同行。手続きリストを作成し、優先順位をつけて対応しました。
Recent Cases
* For privacy and confidentiality, specific event names are withheld; only service names are listed.
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Key Use Cases
Escort to Municipal Offices & Pension Offices
Do you face these challenges?
Pension procedures, obtaining residence certificates, My Number Card renewals -- government procedures are complex and anxiety-inducing alone. You are unsure what documents to bring.
Family Romance Paperwork Support Service
We accompany visits to municipal offices and pension offices. We inform you of required documents in advance and support you by explaining counter staff instructions in plain terms. We also assist with document filling. Note: we cannot perform proxy applications or sign/stamp documents on behalf of others.
Escort to Banks & Post Offices for Various Procedures
Do you face these challenges?
Passbook reissue, account name changes, term deposit procedures -- handling financial institution paperwork alone has become difficult. Banks are only open on weekdays, making family escort difficult too.
Family Romance Paperwork Support Service
We accompany visits to banks, post offices, and other financial institutions. We support counter interactions and help with document filling. Procedure details are also reported to your family, facilitating account management information sharing.
Procedure Support at Insurance Companies & Mobile Shops
Do you face these challenges?
Insurance renewals and mobile phone contract changes have complex plans that are difficult for elderly individuals to understand. There is a risk of signing up for unnecessary options or dropping needed coverage.
Family Romance Paperwork Support Service
We provide escort support to insurance company counters and mobile phone shops. We break down the agent's explanations into plain language so the individual can make informed decisions. We also follow up if unnecessary contracts are being pushed.
Systematic Support for Multiple Pending Procedures
Do you face these challenges?
Procedures at government offices, banks, and insurance companies have piled up. You do not know where to start and have been putting them off. Some deadlines may have already passed.
Family Romance Paperwork Support Service
We list all pending procedures, prioritize them, and work through them systematically. Accompanying visits 2-4 times per month, we tackle each one reliably. Progress is reported to your family on an ongoing basis, sharing overall status.
Why Choose Family Romance
Escort Support for Any Service Counter
We support visits to government offices, banks, post offices, insurance companies, mobile phone shops, and more. Multiple counters can be visited in a single trip.
Detailed Procedure Reports to Your Family
We report what procedures were completed, what is needed next, and when deadlines are. Even from afar, you can track progress and avoid missing important deadlines.
Available in All 47 Prefectures
With over 5,000 registered staff nationwide, local staff familiar with regional government offices and financial institutions provide escort services even in rural areas.
Safe Handling of Personal Information
While procedures may involve personal information, all staff have signed confidentiality agreements with zero information leaks. You can entrust us with complete confidence.
Start with a Free Consultation
If you have concerns about your elderly family member's administrative procedures, contact us for a free consultation via email, phone, or LINE. Anonymous inquiries are welcome.
Pricing Plans
Per staff, up to 2 hours | Extension ¥2,500/30min
Option Price List
| Option | Unit Price | Unit |
|---|---|---|
| Complex Procedure Support | ¥5,000 | / person |
| Extension (per 30 min) | ¥2,500 | / person |
Price Simulator
Estimated Total
Base
* Transportation, ticket costs, and other expenses are charged separately.
* Please contact us for an official quote.
How It Works
First-time users can feel at ease. Our dedicated staff will support you confidentially from inquiry to service day.
Consultation
Contact us via email, phone, or LINE
Plan Proposal
We propose the best plan and provide a quote
Staff Selection
Photo confirmation available We select the best match
Contract
Payment after confirmation No hidden fees
Service Day
Our professional staff delivers flawless service
Client Testimonials
“I asked for escort support for bank and government office procedures. I heard they handled everything very carefully. Thank you very much.”
“I used this for my grandmother's insurance review procedures. They reportedly broke down technical terms at the counter into language she could understand. She absolutely could not have understood alone, so having the escort was invaluable.”
“They accompanied my grandfather to surrender his driver's license. He had mixed feelings about it, but the staff gently supported him, and he was able to complete the process with a positive attitude.”
“I used this for my father-in-law's high-cost medical expense application. He did not know what to write on the forms, but they patiently guided him through each item. I was relieved the procedures were completed successfully.”
Frequently Asked Questions
Can you submit government applications on our behalf?
We apologize, but we do not perform proxy applications for public procedures. Signing or stamping on behalf of others is also not permitted per our terms. We serve strictly as a support role: escorting to counters, assisting with document filling, and organizing explanations.
What types of counters can you accompany us to?
We can accompany you to government offices (municipal offices, pension offices, etc.), banks, post offices, insurance companies, mobile phone shops, real estate offices, and any other service counter. Multiple counters can be visited in a single trip.
What is the complex procedure support option?
This covers procedures requiring more specialized knowledge and time, such as organizing inheritance-related documents, comparing multiple insurance policies, and escorting to counters for real estate contracts. Available for an additional ¥5,000. However, we do not provide legal advice or perform proxy acts.
Will you report procedure details to the family?
Yes, we report to your family after procedures are completed. We organize and convey what was done, what follow-up is needed, and when deadlines are. Reports via email or message are also available.
Can you escort a parent with dementia for procedures?
Yes, we can. However, for procedures requiring the individual's consent, we will coordinate with the family in advance. For procedures requiring a legal guardian (e.g., adult guardianship), we may recommend consulting with specialized institutions.
Is this service available in rural areas?
Yes, we cover all 47 prefectures nationwide. We arrange local staff, so those familiar with regional government offices and financial institutions will provide support. Typically, high transportation costs are not incurred.
Nationwide Coverage
We have registered staff in all 47 prefectures. We can arrange local staff anywhere in Japan.
47
Prefectures Covered
5,000+
Registered Staff
Kanto Area
Tokyo / Kanagawa / Chiba / Saitama / Ibaraki / Tochigi / Gunma
Kansai Area
Osaka / Kyoto / Hyogo / Nara / Shiga / Wakayama
Chubu Area
Aichi / Shizuoka / Gifu / Mie / Nagano / Niigata / Toyama / Ishikawa / Fukui
Kyushu & Okinawa Area
Fukuoka / Saga / Nagasaki / Kumamoto / Oita / Miyazaki / Kagoshima / Okinawa
Hokkaido & Tohoku Area
Hokkaido / Aomori / Iwate / Miyagi / Akita / Yamagata / Fukushima
Chugoku & Shikoku Area
Hiroshima / Okayama / Yamaguchi / Tottori / Shimane / Kagawa / Tokushima / Ehime / Kochi
Media Coverage
We have been featured in numerous TV shows, films, books, and international media.
FAMILY ROMANCE, LLC
ヴェルナー・ヘルツォーク監督作品。カンヌ国際映画祭公式上映。代表・石井裕一が本人役で出演。
レンタル×ファミリー
石井裕一の著書を原作とした劇場映画。2023年全国公開。家族代行の実態を描いた話題作。
人間レンタル屋
代表・石井裕一の著書（鉄人社刊）。
NHK
NHK総合・Eテレなど複数の番組で特集。代行サービスの社会的意義が紹介されました。
日本テレビ
情報番組やバラエティ番組で多数取り上げられています。
TBS
報道番組やドキュメンタリーで取材。代行サービスの社会的意義を深掘り。
テレビ朝日
ワイドショーや情報番組で特集。代行の実態に密着した企画が話題に。
BBC / CNN
BBC、CNN、ロイターなど海外主要メディアでも報道。日本独自の代行文化として世界的に注目。
FAMILY ROMANCE, LLC
ヴェルナー・ヘルツォーク監督作品。カンヌ国際映画祭公式上映。代表・石井裕一が本人役で出演。
レンタル×ファミリー
石井裕一の著書を原作とした劇場映画。2023年全国公開。家族代行の実態を描いた話題作。
人間レンタル屋
代表・石井裕一の著書（鉄人社刊）。
NHK
NHK総合・Eテレなど複数の番組で特集。代行サービスの社会的意義が紹介されました。
日本テレビ
情報番組やバラエティ番組で多数取り上げられています。
TBS
報道番組やドキュメンタリーで取材。代行サービスの社会的意義を深掘り。
テレビ朝日
ワイドショーや情報番組で特集。代行の実態に密着した企画が話題に。
BBC / CNN
BBC、CNN、ロイターなど海外主要メディアでも報道。日本独自の代行文化として世界的に注目。
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Important Notes
- 1This service is intended for elderly daily life support and welfare monitoring.
- 2Use for illegal activities or purposes contrary to public order and morals is prohibited.
- 3We may decline certain requests depending on the content.
- 4Please consult with us in advance regarding photographing staff or posting on social media.
- 5Meal costs, transportation fees, prescription charges, etc. are borne by the client.
- 6We strictly observe confidentiality obligations and manage client information with the utmost care.
- 7Last-minute changes on the day of service (additional staff, time extensions, etc.) may not be accommodable.
- 8For distant locations requiring transportation or accommodation, actual expenses will be charged separately.
- 9For cancellations or schedule changes due to unavoidable circumstances, please contact us as early as possible.
- 10Clothing requests are accepted free of charge. However, as outfits are staff members' personal belongings, some requests may not be fulfillable.
Free Consultation & Quote
Consultations are completely free and strictly confidential.
For urgent inquiries, please call us at {phone}.0120-949-341