APOLOGY SERVICE GUIDE
Proxy Apology & Dispute Resolution Guide
9 specialized services supporting every apology and mediation need. In-person, phone, or written — we recommend the best approach for your situation.
9 Apology & Mediation Services in 3 Groups
Selecting the right approach is essential for apologies and dispute resolution. Family Romance organizes 9 specialized services into 3 groups — In-Person Apology, Phone & Written, and Dispute Mediation — ensuring we can handle any situation.
From critical business apologies to resolving everyday neighbor disputes, our services are used across a wide range of scenarios. Even in emotionally charged situations, our seasoned negotiation professionals respond with composure and find outcomes acceptable to all parties.
Professional
APOLOGY SERVICE GUIDE
Three Approach Groups
Categorized as In-Person Apology, Phone & Written, and Dispute Mediation. Choose the best approach based on the issue and your relationship with the other party.
Versatility Across Situations
From business trouble and affair issues to school matters, neighbor disputes, and mothers' group conflicts — we have specialized services for every type of interpersonal issue.
Follow-Through Until Resolution
We do not stop at a single apology. We check the other party's reaction and provide follow-up as needed, committed to seeing the relationship through to repair.
Common Concerns
Our professional stand-in service can solve these challenges.
Discussions Become Emotional and Tangled
When the parties face each other directly, anger and hurt take over, preventing constructive dialogue. You want to apologize, but you react to the other person's attitude, creating an uncontrollable cycle.
Cannot Afford to Lose Trust in Business
Reporting quality issues or delivery delays to a business partner — one wrong word could risk contract termination. You want a professional to deliver the logical explanation and concrete prevention plan.
A Private Matter Prevents Direct Contact
Apologizing for an affair or infidelity — facing the other person directly is mentally overwhelming. You expect their anger and lack the courage to face them alone. You need a calm third party to bridge the gap.
You Do Not Know How or What to Apologize For
You are unsure about word choice, timing, and delivery method. Phone or letter? Is a gift necessary? You want a professional to guide you on the right way to apologize.
You Need a Neutral Third Party to Step In
A noise dispute with neighbors or friction in a mothers' group. Discussions between the parties go nowhere — you need an unbiased mediator to hear both sides and find common ground.
Mentally Exhausted by Complaint Handling
Unreasonable complaint calls come day after day, exhausting your staff. Normal operations are being disrupted, and you need to delegate to specialists to protect your team.
Key Use Cases
Our stand-in services can be utilized in a wide variety of events and situations.
In-Person Apology & Accompaniment
For face-to-face apology situations — business partners, affair spouses, school teachers, parents — we accompany or stand in as a supervisor, person in charge, or acquaintance.
Phone Apology on Your Behalf
We call as a parent, supervisor, or your representative to deliver the apology. Used when distance or psychological barriers prevent meeting in person, or as the first point of contact.
Written & Email Apology Service
Business apology letters, personal apology correspondence, internal reports — our professionals ghostwrite all written apologies with meticulous attention to structure, expression, and honorific language.
Dispute Mediation & Facilitation
For neighbor disputes, mothers' group conflicts, and customer complaints, we step in as a neutral third party, organize both sides' arguments, and seek a peaceful resolution.
School & PTA Trouble Apology
We handle delicate apologies related to schools — fights or bullying between children, misunderstandings in PTA activities — as a representative of the parent. We minimize the impact on children while carefully working to restore relationships with the school and other parents.
Mediation for Noise & Boundary Disputes with Neighbors
We mediate neighborhood disputes rooted in daily life — noise issues, boundary disagreements, garbage disposal rule violations — as a neutral third party. We hear both sides fairly and help restore residential peace through concrete agreements on living rules.
Recent Cases
* For privacy and confidentiality, specific event names are withheld; only service names are listed.
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Why Choose Family Romance
Japan's largest agency. Trusted quality.
Communication Skills Backed by Negotiation Experience
Staff with hundreds of apology and mediation cases read the other party's psychology and choose the most effective words and demeanor. From the pacing needed to calm an angry person to selecting expressions that convey sincerity, we leverage practical know-how to guide every case toward an amicable outcome.
In-Person, Phone & Written — All Covered
We recommend the best apology method based on the severity and your relationship with the other party. A phased approach — first a phone call to gauge sentiment, then a formal in-person apology — is also available. When written apology is needed, we draft precise letters following business correspondence conventions.
Confidentiality System for Sensitive Cases
Affairs, workplace scandals, family issues — entrust even the most sensitive cases to us with confidence. Beyond confidentiality agreements with all staff, we maintain strict internal regulations on case information handling. There has never been a single leak.
Clear Pricing with Advance Estimates
Phone apology from ¥10,000, in-person apology from ¥20,000, mediation from ¥15,000 — clear base prices for each service. We provide an estimate at your first consultation, and costs will never exceed it. Follow-up option fees are also communicated in advance.
Service Details
In-Person Apology
General Proxy Apology
From ¥20,000A comprehensive in-person apology service for both business and personal matters. We attend the apology as a supervisor, person in charge, relative, or acquaintance — whatever role fits best. Includes background interview and apology scenario preparation. Gift arrangement and follow-up visit options available.
Business Proxy Apology
From ¥20,000Specialized for business settings — delivery delays, quality issues, ordering errors, customer service failures. We visit business partners and customers as a manager or person in charge, providing consistent handling from root cause analysis to prevention plans and schedule updates. We prioritize maintaining and restoring the business relationship.
Affair & Infidelity Apology
From ¥20,000After an affair or infidelity is discovered, we deliver sincere apologies to the other party's spouse or related individuals. Given the highly emotional nature of these situations, we maintain a calm and neutral stance while accurately conveying your remorse and apology. Accompaniment to four-party meetings is also available.
School & PTA Proxy Apology
From ¥15,000Handling delicate apologies related to schools — trouble between children, misunderstandings between parents, PTA issues. As the parent's representative, we explain to the school and apologize to other parents, resolving matters peacefully while being mindful of the children's relationships.
Phone & Written
Phone Proxy Apology
From ¥10,000We deliver phone apologies as a parent, supervisor, or your representative. With calculated tone, pacing, and pauses, our phone handling eases the other party's anger and guides things toward an amicable outcome. After the call, we report the other party's reaction and outlook. Follow-up calls are also available separately.
Written & Email Proxy Apology
From ¥10,000Our professionals draft text for every format — apology letters, formal correspondence, reports, and emails. From fact organization and cause analysis to expressing remorse, presenting prevention plans, and outlining future actions, we produce logically structured documents that convey sincerity. You review the content before we send.
Dispute Mediation
Complaint Resolution Service
From ¥10,000We handle unreasonable customer demands and repeated complaints with calm composure. We relieve your staff's mental burden and restore an environment where they can focus on their core work. Monthly ongoing plans are available for extended complaint cases.
Parent Group Mediation
From ¥15,000We mediate misunderstandings, exclusion, and value conflicts within mothers' groups as a neutral third party. Since children are often in the same school or class, we minimize the impact on children while carefully rebuilding the adults' relationship. Beyond in-person meetings, phone and email mediation are also available.
Neighbor Dispute Mediation
From ¥15,000We mediate lifestyle-rooted disputes — noise, pets, garbage disposal, parking, water leaks. We handle cases that building management or neighborhood associations could not resolve. As a neutral third party, we visit both sides, facilitate agreement on living rules, and propose concrete improvements to restore residential peace.
Start with a Free Consultation
Confidential — Nationwide — Free
Contact us via email, phone, or LINE. Anonymous consultations are welcome.
Pricing
Select a Service
Base Price
Price Simulator
Estimated Total (excl. tax)
* Transportation and option fees are separate.
* Option details and pricing vary by service.
How It Works
Even if this is your first time using a proxy apology or mediation service, rest assured. A dedicated coordinator will carefully support you from inquiry to resolution.
Consultation
Share your situation via email, phone, or LINE
Plan Proposal
Best approach from 9 services with recommended strategy
Staff Selection
Select skilled negotiator matched to your case
Contract
Payment after details finalized No hidden charges
Service Day
Expert negotiation skills guide your case to resolution
Client Testimonials
"Our relationship with a business partner was in crisis due to a delivery mistake. When I requested business apology service, the staff who accompanied me as a department head handled everything logically — from explaining the cause to presenting an improvement plan. The partner praised our response as sincere, and the contract was renewed. It was a response I could never have managed alone."
"A noise dispute with the upstairs neighbor had continued for over a year, and every direct conversation turned into an argument. When I requested neighbor mediation, the staff member patiently heard both sides and negotiated the introduction of soundproof carpeting and an agreement on quiet hours. Now we can nod to each other in passing, and I am free from the daily stress."
"After my infidelity was discovered, the other party's husband demanded a direct apology, but I was paralyzed with fear. When I requested a phone apology, the staff member called as my representative and delivered a sincere apology in a calm tone. The husband said, "Since I received a proper apology, I'll put this matter to rest," and the situation was resolved."
"A misunderstanding in our mothers' group led to my child being excluded from playdates. When I requested mediation, the staff met with both parties individually as a mutual acquaintance, cleared up the misunderstanding, and carefully conveyed my feelings. Two weeks later, our children were playing together again, and the relationship between parents was fully restored."
"Unreasonable complaint calls came in daily, and two staff members quit because of the stress. When we switched to complaint resolution service, the professional handling gradually calmed the complainant, and eventually a reasonable settlement was reached. Most importantly, the remaining staff's mental burden vanished, and the workplace atmosphere improved dramatically."
Frequently Asked Questions
Choosing a Service
I'm not sure which service fits my situation
Please feel free to contact us. After hearing your situation, our coordinator will recommend the best option from our 9 services. Even at the stage of "I don't know whether in-person or phone is better," that is perfectly fine. We advise based on the type of issue, your relationship with the other party, and your desired resolution level.
Which is more effective — in-person or phone?
Generally, in-person apologies tend to be more effective for serious issues or when trust needs to be rebuilt. However, phone is effective when meeting is not possible due to distance or when you want to gauge the other party's sentiment first. We sometimes recommend a phased approach — phone first, then in-person.
What is the difference between mediation and proxy apology?
Proxy apology is a service where we deliver an apology from the client's side. Mediation involves stepping in as a neutral third party between both sides to find a resolution. Which approach is appropriate depends on the situation, and we will advise during consultation.
Execution & Safety
Will the other party discover it's a proxy?
We adopt a natural role suited to the situation — supervisor, person in charge, acquaintance, or representative. Through detailed advance briefings on character settings and relationship backgrounds, the other party will have no reason for suspicion. We never reveal the proxy nature of the service.
What if the situation might escalate into a legal issue?
Our service aims to restore relationships and achieve amicable resolution — we do not perform any legal acts such as settlement negotiations, damage claims, acting as guarantor, or signing documents. If legal issues may be involved, we will inform you during the initial consultation and recommend consulting a lawyer.
How is follow-up conducted?
After the apology or mediation, we contact you about 1 to 2 weeks later to check progress. We ask whether the other party's attitude has changed and whether additional action is needed, and propose follow-up calls or revisits as appropriate. Follow-up calls are a ¥5,000 per call option.
Which of the 9 services is most frequently requested?
The most requested service is Affair & Infidelity Apology, accounting for about 30% of all requests, with phone and in-person apologies roughly equal. Business Proxy Apology follows at about 25%, and Neighbor Dispute Mediation at about 15%. In all cases, the majority involve situations where emotions run high and a professional's calm handling is essential. We recommend the best service during the initial consultation, so please contact us if you are unsure.
Can I combine multiple approaches in stages?
Yes, a staged approach is one of our most recommended methods. For example, starting with a phone apology to gauge the other party's receptiveness, then proceeding to an in-person apology if there is room for acceptance — this two-step plan is highly effective. Another common approach is sending a written apology first, then arranging an in-person meeting after the other party has reviewed it. Inserting follow-up calls between stages lets us optimize the next step based on the other party's reaction. Our coordinator provides consistent support from overall strategy design through execution.
Nationwide Coverage
We have registered staff in all 47 prefectures. We can arrange local staff even for regional events.
Kanto Area
Tokyo / Kanagawa / Chiba / Saitama / Ibaraki / Tochigi / Gunma
Kansai Area
Osaka / Kyoto / Hyogo / Nara / Shiga / Wakayama
Chubu Area
Aichi / Shizuoka / Gifu / Mie / Nagano / Niigata / Toyama / Ishikawa / Fukui
Kyushu & Okinawa Area
Fukuoka / Saga / Nagasaki / Kumamoto / Oita / Miyazaki / Kagoshima / Okinawa
Hokkaido & Tohoku Area
Hokkaido / Aomori / Iwate / Miyagi / Akita / Yamagata / Fukushima
Chugoku & Shikoku Area
Hiroshima / Okayama / Yamaguchi / Tottori / Shimane / Kagawa / Tokushima / Ehime / Kochi
Media Coverage
We have been featured in numerous TV shows, films, books, and international media.
FAMILY ROMANCE, LLC
Directed by Werner Herzog. Official screening at the Cannes Film Festival. CEO Yuichi Ishii appeared as himself.
Rental x Family
A feature film based on Yuichi Ishii's book. Released nationwide in 2023.
The Human Rental Shop
A book by CEO Yuichi Ishii (published by Tetsujinsha).
NHK
Featured on multiple NHK programs. The social significance of stand-in services was highlighted.
Nippon TV
Featured on numerous news and variety programs.
TBS
Covered in news programs and documentaries.
TV Asahi
Featured on talk shows and news programs.
BBC / CNN
Covered by BBC, CNN, Reuters, and other major international outlets.
FAMILY ROMANCE, LLC
Directed by Werner Herzog. Official screening at the Cannes Film Festival. CEO Yuichi Ishii appeared as himself.
Rental x Family
A feature film based on Yuichi Ishii's book. Released nationwide in 2023.
The Human Rental Shop
A book by CEO Yuichi Ishii (published by Tetsujinsha).
NHK
Featured on multiple NHK programs. The social significance of stand-in services was highlighted.
Nippon TV
Featured on numerous news and variety programs.
TBS
Covered in news programs and documentaries.
TV Asahi
Featured on talk shows and news programs.
BBC / CNN
Covered by BBC, CNN, Reuters, and other major international outlets.
Related Services
You may also be interested in these services
Family Rental
Family stand-in staff support domestic issue resolution. Also available for mediating disputes between relatives.
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Friend Rental
For situations where support from a friend or acquaintance's perspective is needed. Can also be used for mediation accompaniment.
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Funeral Proxy
Proxy attendance in situations with complicated relationships. Our professionals handle funeral settings with care.
Learn MoreImportant Notes
- 1Transportation costs are charged separately at actual cost (including accommodation for distant locations).
- 2Please refer to our cancellation policy for cancellation terms.
- 3Staff cannot be requested by name as a general rule, but we will consider your preferred conditions (age, gender, etc.).
- 4We cannot accept any requests involving legal disputes, settlement negotiations, financial conflicts, acting as guarantor, or signing documents.
- 5We strictly observe confidentiality obligations and will never disclose any request details externally.
- 6Payment is accepted via bank transfer and credit card.
Free Consultation & Quote
Consultations are completely free and strictly confidential.
For urgent inquiries, please call us at {phone}.0120-949-341