FAQ

We maintain strict confidentiality. All staff members sign non-disclosure agreements, and we never share your request details or personal information with third parties. Anonymous consultations are also available.

We thoroughly prepare by setting up detailed backstories, relationships, and shared memories during pre-meeting briefings. Our trained staff can naturally handle unexpected questions and conversations. Since our founding, there have been zero reports of being discovered.

Yes, we cover all 47 prefectures across Japan. We have registered staff in each region, so even for requests in rural areas, we can arrange local staff and significantly reduce transportation costs.

Please refer to our cancellation policy for details on cancellations and refunds. If you have unavoidable circumstances, please consult with us as early as possible.

We accept bank transfers and credit cards. For ongoing services, monthly billing is also available. Details will be provided during your inquiry.

Absolutely not. No additional charges beyond the quoted estimate will occur. If an extension arises, we clearly state the fee in advance, and no charges are applied without your consent.

Yes, we accept requests for age, gender, appearance, and other preferences at no extra charge. Share your preferences and we will match you with the ideal person from our 5,000+ registered staff.

We cannot act as guarantors (rental, employment, identity), sign contracts or documents, perform legal acts (settlement negotiations, litigation, legal advice), mediate financial disputes, impersonate people at government offices, or impersonate licensed professionals (doctors, lawyers, etc.). We also decline requests involving illegal activities or those against public order.

For safety reasons, when male clients use female staff, we do not accept requests for enclosed spaces such as private homes, karaoke rooms, or private dining rooms. Public venues like cafes and restaurants are available. This restriction does not apply to female clients using male staff.

Male clients and female staff cannot ride together in taxis or vehicles. Additionally, female staff cannot ride alone in a client's car. Female clients may have male staff ride with them.

We can fill over 10 different family roles including father, mother, husband, wife, siblings, grandparents, aunts, and uncles. We flexibly accommodate preferences for age and appearance to create a natural family image. We also arrange child actors.

Yes, we can arrange child actors. Tell us the desired age and gender, and we will introduce children who match your family atmosphere. We also handle arrangements for special occasions like Shichi-Go-San and family photo shoots.

Yes, for ongoing requests you can designate the same staff member. For long-term plans such as monthly school visits or regular facility visits, the same staff member handles everything, allowing for more natural and deeper family relationships.

Yes, we offer long-term family proxy plans. The same staff member can regularly attend school events, visit care facilities, etc. Over time, children become attached, creating a more natural family relationship.

We cannot act as guarantors (rental, enrollment, employment, identity). We also do not sign documents, stamp seals, perform legal acts, or mediate financial disputes. Please use our services for event attendance, ceremony participation, and phone proxy services.

Yes, phone-based family proxy starts from 10,000 yen per call. We handle various scenarios including school contact responses, calls with relatives, and check-in calls. We gather background details in advance for natural responses.

Yes, we cover all 47 prefectures. For remote areas, transportation and accommodation costs (if needed) apply separately. We have staff in each region, so local staff can be arranged to reduce costs.

From 1 to over 50 people. We accept table-based requests and can arrange groups by relationship type such as friend groups or colleague groups.

We recommend 1-2 weeks in advance, but depending on staff availability, we may be able to arrange quickly. For options requiring preparation like speeches or entertainment, please consult as early as possible.

Since our founding, there have been zero reports of being discovered. We set up detailed backstories during pre-meeting briefings covering how you met, shared memories, etc. Fully trained staff handle the day's conversations.